Refund and Returns Policy - Sidra Medical Supply

Items are not eligible for return:

- Opened or Used Products: Items that have been opened, used, or tampered with, such as creams, ointments, or medical devices, may not be eligible for return.
- Hygiene and Personal Care Items: Products like oral care items, intimate hygiene products and items that come in direct contact with the body are often non-returnable for hygiene reasons.
- Medical Equipment: Once medical equipment has been used or assembled, it is not eligible for return. This includes items like blood pressure monitors, nebulizers, and diagnostic tools.
- Special Orders or Customized Items: Items that were specially ordered or customized to your specifications are not returnable.
- Expired or Short-Dated Products: Products with short expiration dates or those that have already expired at the time of delivery are generally not returnable.
- Consumables: Items like bandages, disposable gloves, and single-use items are not be eligible for return.
- Items Missing Original Packaging: Items that are returned without their original packaging, labels, or seals not be accepted for return.
- Items Marked as Non-Returnable: Some items may be explicitly marked as non-returnable due to their nature, and this information is often mentioned on the product page.

Refund policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Under what circumstances can I request a refund?

You can request a refund if:

The wrong product was delivered.
The product arrived damaged or in a defective condition.
The product has a short expiration date or has already expired at the time of delivery.
There was an overcharge or incorrect billing.

3. Are there items that are not eligible for refunds?

Yes, certain items such as prescription medications, opened or used products, and customised items are not eligible for refunds. Please refer to our non-returnable items list for more details.

4. How do I initiate a refund request?

To initiate a refund, please contact by calling 516-226-3449 or send email: admin@sidramedicalsupply.com

5.What information do I need to provide when requesting a refund?

When requesting a refund, please provide your order number, a description of the issue, and relevant supporting documentation such as photographs of damaged items.

6.Can I cancel an order and get a refund?

You can cancel before the shipment. Will get full refund.

7.How can I check the status of my refund?

You can check the status of your refund by logging into your account on our website or by contacting our customer service team.